Job Role : Sales Administrator
GCB Cocoa UK is a new Chocolate and Cocoa processor based on the Essex/Suffolk border. Working in partnership with our customers to meet their needs is key to the success of our business.
In this role you will run internal administrative support for our existing 4 person Sales Team, managing customer enquiries, processing and confirming orders and ensuring compliance with customer requirements for certification, all aimed at achieving commercial objectives.
This role requires strong standards of organisation and involvement in a broad range of tasks to ensure successful coordination of activities to meet the needs of the Sales team and our wide variety of customers.
We offer:
- Salary of £27,000 – £30,000 dependent on experience
- Salary Sacrifice Pension Scheme: 5% Employee pension contributions are matched by 5% Employer pension contribution.
- 20 days annual leave (plus bank holidays), rising to 22 days after 2 years’ service, and 25 days after 5 years’ service.
- Free on-site parking and hot drinks
Roles and Responsibilities:
- Run administration for the sales in the UK.
- Maintain excellent working relationships with new and existing customers
- Be the first point of contact for customer issues (by phone, by email) and manage the day-to-day activities for customers (processing orders, providing updates on deliveries)
- Liaising with customers on delivery advice and invoicing of paperwork and certificates for products as necessary.
- Report month end customer sales and contract balances of stocks of imported cocoa powder
- Provide updates on shipment of stocks from parent company in Malaysia.
- Act as backup for customs import paperwork.
- Liaise with the New product Development (NPD) Team on sales projects.
- Produce quotations for customers and the Sales team on request
- Manage all general administrative duties (ERP/database, telephone calls, emails, correspondence, filing)
- Liaise with the UK Sales Team members, Logistics, Production and Finance teams continuously to ensure customer needs are met.
- Work in conjunction with Finance colleagues to ensure that all revenue earned is accurately and timely invoiced
- Identify and develop improvements to our systems and processes to meet the needs of the customer
- Build and maintain a close working relationship with the staff across the company
- Ensure that deadlines and objectives set are met
Qualifications/Experience:
Essential qualifications:
- Communication skills – excellent verbal and written communication skills, able to liaise across teams and provide a high level of customer service.
- Strong accuracy and attention to detail
- IT Skills – able to follow processes across different systems and maintain records in Excel.
- Excellent organisational and time-management skills – ability to organise own workload and manage your time effectively
- Calm & Methodical approach – able to work autonomously or as part of a team, you take a positive, proactive, problem-solving approach to tasks
Preferred qualifications:
- Experience working in an ERP system (e.g. Business Central)
- Experience in Sales Administration tasks (updating database/ERP system, managing Sales Orders, communication with customers)
The ideal candidate will be a team player as well as self-motivated who carries out their duties to a high standard with confidence, honesty, and passion.
How to apply
A new GCB Cocoa UK team built on decades of experience in chocolate and cocoa production, sales & technical expertise.
Vertically integrated supply chain servicing a new Purpose Built Facility with a traditional liquid manufacturing process and a notable range of solid chocolate options. Fully segregated dairy free dark production line for a range of both solid and liquid chocolates.
A cocoa processing facility is planned on the same site with operations starting in 2024. Future expansions for both chocolates and semi finished to follow.